Frequently Asked Questions
Everything you need to know about SMYLUME, delivery, returns and support.
SMYLUME
What makes SMYLUME different?
SMYLUME brings together soft bristles and electric brushing in one everyday oral-care routine.
What colors are available?
Midnight Black
Porcelain White
What’s included?
Toothbrush only: 1 SMYLUME toothbrush in your chosen Black or White colour, 2 LED brush heads (1 fitted and 1 spare), a matching charging dock, USB Type-C cable and instruction manual.
Single bundle: 1 toothbrush, 4 LED heads in total (2 standard + 2 extra), one charging dock and USB-C cable.
Double bundle: 2 toothbrushes, 8 LED heads in total (4 standard + 4 extra), two charging docks and USB-C cables.
Two-toothbrush pack: 2 toothbrushes and 4 standard LED heads, two charging docks and USB-C cables. No extra head pairs.
Replacement heads: Sold in pairs of two, in Black or White.
Bundle prices include a saving compared with buying the included products separately. Free shipping on every order.
How do I use and care for SMYLUME?
Follow the instructions supplied with your toothbrush for use, charging, cleaning and storage.
Orders & Delivery
Where does Smylume ship?
SMYLUME delivers to the supported destinations listed on our shipping page. Shipping is free on every order. Choose your country in the country/region selector to see its currency, and enter your delivery address at checkout to confirm availability.
Enter your delivery address during checkout to confirm availability for your destination.
How much is shipping?
Free shipping on every order to supported destinations
There are no delivery fees at checkout. Available delivery countries are listed on our shipping page.
You can also review our full Shipping Information.
How long does delivery take?
Delivery times depend on the destination, carrier, customs processing and fulfilment route.
Any delivery timeframe shown or communicated is an estimate unless specifically stated otherwise.
How do I track my order?
Once tracking becomes available, it will be sent using the contact details provided with your order.
Carrier tracking can occasionally take some time to update after dispatch.
Need help? Contact Smylume Support with your order number and we’ll check the latest available status.
Can I change my address, color or order after purchase?
Contact us as soon as possible.
If your order has not entered fulfilment, we’ll try to make the requested change.
Once fulfilment or shipping has started, changes may no longer be possible.
Can I cancel my order?
Contact Smylume as quickly as possible.
If fulfilment has not started, we’ll try to cancel the order.
Once an order has entered fulfilment or shipment, cancellation may no longer be possible. The order may then need to be handled under our Returns & Refunds Policy.
Returns & Product Issues
What is the return policy?
Eligible return requests can be made within 30 calendar days of receiving your order.
Our 30-day free return offer covers products that are faulty/not working, or products that are unopened and unused after a change of mind. Approved returns have free return shipping. For a change-of-mind return, the product must be:
- Unused
- Unopened
- In its original packaging
- Otherwise eligible under our Returns & Refunds Policy
Because SMYLUME is a personal oral-hygiene product, opened or used products cannot normally be returned simply because you changed your mind.
This does not remove your rights if the item is defective, damaged or incorrectly supplied.
Read our full Returns & Refunds Policy.
What if my order arrives damaged, defective or incorrect?
Contact Smylume Support and send:
- Your order number
- Clear photos or video showing the issue
- A photo of the packaging if it arrived damaged
Once reviewed, the appropriate resolution may include a replacement, replacement component or refund depending on the circumstances and applicable consumer rights.
How long do refunds take?
Approved refunds are returned to the original payment method.
After processing, refunds generally appear within approximately 5–10 business days, depending on your bank or payment provider.
Do you offer a warranty?
Smylume does not currently advertise a separate extended commercial warranty.
Damaged, defective or incorrect products are handled under our Returns & Refunds Policy and applicable consumer rights.
What if I experience a problem while using SMYLUME?
Stop using the product if you experience an issue that may affect safe use.
Contact Smylume Support with:
- Your order number
- A description of the issue
- The charging status, where relevant
- Photos or video if useful
Support
Need help?
We’re here to help.
Use our Contact Us page or email:
For order-related enquiries, include your order number so we can assist you faster.