Returns & Refunds

Returns & Refunds — 30-Day Free Returns

Our 30-day return offer
Contact smylume@gmail.com within 30 calendar days of receiving your order to request a return under either of these conditions:
• Your toothbrush is not working or the supplied product is faulty.
• You changed your mind and the product is unused, unopened and in its original packaging with any hygiene seals intact.

Free return shipping
Approved returns under this offer have no return-shipping fee and no restocking fee. SMYLUME will arrange a prepaid return method or cover the approved return-shipping cost. Contact us before sending anything back so we can provide the correct return instructions and destination. Delivery of your original order is also free.

How to request a return
Email smylume@gmail.com with your order number, the email used for the order and the reason for the request. For a product that is not working, include a short description and photos or video where helpful. We may ask for reasonable information to assess the fault. Opened or used hygiene products are not eligible for a change-of-mind return; this does not restrict your rights for a faulty product.

Refunds
Approved refunds are issued to the original payment method. Once an approved return has been received and checked, we will confirm the outcome. Your bank or payment provider may take 5–10 business days after processing to display the refund. For a faulty component in a bundle, we will provide an appropriate remedy in accordance with applicable consumer law.

Australian consumer guarantees
This 30-day offer is additional to your rights under Australian Consumer Law. Those rights are not limited to 30 days and are not restricted to the two conditions in our voluntary return offer. They may apply to goods that are faulty, unsafe, damaged, incorrectly supplied or not as described. For a major failure you may choose a refund or replacement; for a minor failure an appropriate repair or replacement may be available. We do not exclude any rights or remedies that cannot legally be excluded.

Order changes and cancellations
Contact smylume@gmail.com as soon as possible if you need to change or cancel an order. We will try to help before fulfilment starts. Once processing or dispatch has started, changes or cancellation may not be possible; the return policy and your mandatory consumer rights continue to apply.