Terms of service
TERMS OF SERVICE
Last updated: 14 October 2026
These Terms of Service (“Terms”) govern your use of www.smylume.com (the “Site”) and purchases made from Smylume.
These terms govern shopping at the SMYLUME online store. We deliver to the supported destinations listed in our Shipping Policy. Contact smylume@gmail.com for customer support.
By accessing the Site, creating an order, or purchasing a product from Smylume, you agree to these Terms together with our Privacy Policy, Shipping Policy and Returns & Refund Policy.
If you do not agree with these Terms, please do not use the Site or place an order.
1. ELIGIBILITY AND USE OF THE SITE
You must have the legal capacity to enter into a binding purchase agreement in your jurisdiction.
You agree to use the Site only for lawful purposes and not to misuse the Site, interfere with its operation, attempt unauthorized access, submit fraudulent orders, or use the Site in a way that violates applicable laws or the rights of others.
We may restrict or refuse access to the Site where we reasonably believe there has been misuse, fraud, security risk or unlawful activity.
2. PRODUCTS
Smylume sells consumer oral-care products, including the SMYLUME Electric LED Toothbrush and related accessories or bundles.
We aim to present product descriptions, specifications, photographs, colours and features as accurately as reasonably possible.
Colours and appearance may vary slightly depending on lighting, photography, device displays and manufacturing tolerances.
Product packaging or minor non-material details may also change from time to time without affecting the essential product ordered.
We do not intentionally substitute a materially different product without informing the customer.
3. ORAL-CARE AND HEALTH INFORMATION
Smylume products are consumer oral-care products.
Information on the Site about brushing modes, sonic operation, LED functionality, oral-care routines or cosmetic benefits is provided for general product information and is not medical or dental advice.
The SMYLUME Electric LED Toothbrush is not represented as a treatment or cure for gum disease, dental disease, inflammation or other medical conditions.
It does not replace professional dental care, diagnosis or treatment.
If you experience persistent pain, bleeding, irritation, sensitivity or other oral-health concerns, you should seek advice from a qualified dental or healthcare professional.
Individual experiences and cosmetic results may vary.
4. PRICES
Prices are displayed on the Site in the currency shown at checkout.
The final amount payable will be displayed before you complete your purchase.
We may change product prices, promotions or offers from time to time. A price change will not normally affect an order that has already been accepted and paid, except where an obvious pricing or technical error has occurred.
If a clear pricing error occurs, we may contact you before fulfilment and give you the option to proceed at the correct price or cancel the order for a refund.
Any taxes, duties or import charges that apply will be handled in accordance with the information shown at checkout, our Shipping Policy and applicable law.
Your bank, card issuer or payment provider may separately apply currency conversion or international transaction charges. These charges are outside Smylume’s control.
5. ORDERS
When you place an order, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.
After placing an order, you may receive an electronic order confirmation. This confirms that we have received your order.
We reserve the right, before fulfilment, to cancel or refuse an order where reasonably necessary, including where:
• payment cannot be authorized;
• there is suspected fraud or unauthorized payment activity;
• incorrect pricing or product information was displayed because of a technical error;
• the product becomes unavailable;
• the delivery address cannot reasonably be serviced; or
• fulfilling the order would violate applicable law.
If we cancel an order after payment has been collected, the relevant amount will be refunded through the original payment method.
6. PAYMENT
Payments are processed through third-party payment providers made available at checkout.
Available payment methods may vary depending on your country, currency, payment provider and device.
Smylume does not store complete card details directly.
Payment providers may apply their own security checks, authorization procedures and terms.
An order may remain pending until payment authorization is confirmed.
7. SHIPPING AND DELIVERY
Delivery is available to the supported destinations listed in our Shipping Policy. Standard shipping is free on every order, with no delivery fees or minimum spend. Delivery estimates are described in our Shipping Policy and at checkout.
Delivery periods are estimates unless specifically stated otherwise.
Actual delivery timing may be affected by carrier operations, customs procedures, destination-country processes, weather, public holidays, address issues, fulfilment delays and other events outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact information at checkout.
If you notice an address error after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed once fulfilment or shipment has started.
Tracking information will be provided when available.
Risk and delivery responsibility will be handled in accordance with applicable consumer law.
8. SHIPPING TERRITORY
SMYLUME accepts delivery addresses in the supported destinations listed in our Shipping Policy. Delivery availability is confirmed at checkout.
We may expand shipping availability to additional countries or regions in the future. Any such availability will be reflected on the Site and at checkout.
Availability of products, delivery methods, payment methods and promotions may vary by location.
9. RETURNS AND REFUNDS
Our Returns & Refund Policy forms part of these Terms.
Customers may request a return within 30 calendar days of receipt if the product is faulty/not working or unused and unopened after a change of mind. Approved returns under this offer have free return shipping and no restocking fee. This offer does not limit statutory consumer rights.
Eligible change-of-mind returns generally require the product to be unused, unopened and in its original packaging.
Because SMYLUME is a personal oral-hygiene product, products that have been opened, used or placed in the mouth may not be eligible for a change-of-mind return for hygiene reasons, subject always to rights that cannot legally be excluded.
The hygiene restriction does not remove customer rights where a product is defective, damaged, incorrectly supplied or otherwise subject to a remedy under applicable consumer law.
Where an eligible refund is approved and processed, refunds are generally expected to appear through the original payment method within approximately 5–10 business days after processing, although the exact timing may depend on the customer’s bank or payment provider.
For full details, please review our Returns & Refund Policy.
10. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please contact Smylume promptly if your order arrives damaged, defective, incomplete or materially different from what you ordered.
We may request reasonable evidence such as photographs, video, packaging information or order details so we can investigate the issue.
Depending on the circumstances and applicable consumer law, an appropriate remedy may include replacement of the product or affected component, repair where appropriate, or a full or partial refund.
Nothing in these Terms limits mandatory consumer rights available under applicable law.
11. CANCELLATIONS
If you wish to cancel an order, contact us as soon as possible.
We will make reasonable efforts to stop fulfilment where possible.
Once an order has entered supplier processing, fulfilment or shipment, cancellation may no longer be possible.
Where cancellation is no longer possible, the order may need to be handled under the Returns & Refund Policy after delivery, where eligible.
12. PRODUCT AVAILABILITY
All orders are subject to product availability.
We may limit quantities, temporarily stop selling a product or discontinue a product at any time.
If a product becomes unavailable after an order is placed and we cannot reasonably fulfil the order, we will contact the customer and issue an appropriate refund where payment has already been collected.
13. PRODUCT CARE AND USE
Customers should use Smylume products in accordance with the instructions provided with the product and any safety information made available by Smylume or the manufacturer.
Products should not be intentionally modified, opened, dismantled or used for purposes for which they were not designed.
Any charger, charging dock, cable or electrical component should be used only with compatible equipment and according to the supplied instructions.
Keep electrical components away from unsafe conditions and discontinue use if the product appears damaged or operates abnormally.
14. INTELLECTUAL PROPERTY
Unless otherwise stated, content published on the Site, including Smylume branding, graphics, layouts, product photography, written copy, videos and other original materials, is owned by or licensed to SMYLUME.
You may view and use Site content for personal, non-commercial shopping purposes.
You may not reproduce, commercially distribute, modify, copy or exploit our protected content without permission, except where permitted by law.
15. CUSTOMER CONTENT AND REVIEWS
If you voluntarily submit a review, photograph, comment, testimonial or other content to Smylume, you confirm that the content is truthful, relates to your genuine experience and does not violate the rights of another person.
We may moderate or remove content that is fraudulent, abusive, misleading, unlawful or unrelated to the product.
We will not knowingly create or present fabricated customer reviews as genuine customer feedback.
16. THIRD-PARTY SERVICES
The Site may rely on third-party services for ecommerce hosting, payment processing, analytics, fulfilment, shipping, tracking or other operational functions.
Those services may operate under their own terms and privacy practices.
Smylume remains responsible for its own obligations to customers under applicable law, but we are not responsible for independent third-party services to the extent that applicable law does not place such responsibility on us.
17. THIRD-PARTY LINKS
The Site may occasionally contain links to third-party websites or services.
These links are provided for convenience and do not necessarily mean that Smylume endorses or controls the third party.
We are not responsible for the content or privacy practices of independent third-party websites.
18. ACCURACY OF INFORMATION
We aim to keep information on the Site accurate and current.
However, occasional typographical, pricing, technical or content errors may occur.
We may correct errors or update information when discovered.
We will not knowingly rely on an error to deprive a customer of rights available under applicable law.
19. PRIVACY
Personal information collected through the Site is handled in accordance with our Privacy Policy.
We aim to collect and use only information reasonably necessary to operate the store, process orders, provide customer support, prevent fraud and comply with legal obligations.
Please review the Privacy Policy for more information about how customer information is handled.
20. PROHIBITED ACTIVITIES
You may not use the Site to commit fraud, impersonate another person, transmit malicious software, attempt unauthorized access, interfere with the Site’s security, scrape data unlawfully, violate intellectual-property rights, submit false payment information, or engage in activity prohibited by applicable law.
21. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.
To the maximum extent permitted by law, SMYLUME will not be responsible for indirect or consequential losses that were not reasonably foreseeable when an order was placed.
We are not responsible for losses caused solely by circumstances outside our reasonable control, except where applicable law provides otherwise.
Nothing in these Terms is intended to exclude liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded.
22. FORCE MAJEURE
We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, natural disasters, transport disruption, carrier interruption, customs delays, government action, conflict, widespread telecommunications failures, major supplier disruption or similar events.
Where such an event materially affects an order, we will take reasonable steps to communicate with the customer and resolve the order fairly.
23. INDEMNITY
To the extent permitted by law, you agree not to hold SMYLUME responsible for losses arising directly from your unlawful misuse of the Site, fraudulent activity or intentional violation of these Terms.
This section does not limit your statutory consumer rights.
24. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
25. TERMINATION
We may suspend or terminate access to the Site where reasonably necessary because of fraud, abuse, security risk or unlawful conduct.
Any rights and obligations relating to orders already accepted will continue as required by these Terms and applicable law.
26. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect operational, legal or regulatory changes.
The version published on the Site will include the most recent update date.
Changes will normally apply from the date they are published and will not unfairly remove rights relating to completed transactions.
27. GOVERNING LAW
These terms are subject to applicable law and do not exclude mandatory Australian consumer rights.
Any dispute will be handled by the competent authorities or courts of the applicable jurisdiction, subject to any mandatory consumer rights or jurisdiction rules that apply.
28. CONSUMER RIGHTS
Nothing in these Terms is intended to reduce, replace or waive any mandatory rights available to consumers under Australian Consumer Law or other applicable law.
29. CONTACT
For questions about an order, returns, shipping, these Terms or other customer-support matters, please contact:
Smylume
Customer support: smylume@gmail.com
Email: smylume@gmail.com
Website: www.smylume.com