Privacy policy
PRIVACY POLICY
Last updated: October 13, 2026
SMYLUME operates this store and website, including all related information, content, features, tools, products and services, in order to provide customers with our shopping and ecommerce services (the “Services”).
Smylume is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or use www.smylume.com, place an order, communicate with us or otherwise interact with our Services.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use or disclosure of personal information, this Privacy Policy will apply.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, we may collect or process the following categories of personal information:
• Contact information, including your name, billing address, shipping address, phone number and email address.
• Payment and transaction information, including payment method, payment confirmation, transaction details and order information.
• Account information, including login information, preferences and account settings where applicable.
• Order information, including products viewed, added to cart, purchased, returned, exchanged or cancelled.
• Communications, including information you provide when contacting customer support or communicating with us.
• Device information, including browser type, device information, IP address and other technical identifiers.
• Usage information, including information about how you interact with our website and Services.
Personal Information Sources
We may collect personal information:
• Directly from you, including when you place an order, create an account, subscribe to communications, contact us or otherwise provide information to us.
• Automatically, when you use our website, including through cookies and similar technologies.
• From service providers that support the operation of our website, payments, analytics, communications, security, delivery and customer service.
• From business or marketing partners, where permitted by applicable law.
How We Use Your Personal Information
We may use personal information for the following purposes:
Providing Our Services
We use personal information to:
• process and manage orders;
• process payments;
• arrange delivery;
• provide order confirmations and updates;
• process returns, refunds or exchanges;
• provide customer support;
• maintain customer accounts where applicable;
• remember preferences;
• improve our Services and shopping experience; and
• operate our ecommerce business.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to send promotional communications and show advertising relating to Smylume products and offers.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.
You may continue to receive non-promotional communications relating to your orders, payments, deliveries, customer support or other operational matters.
Security and Fraud Prevention
We may use personal information to:
• protect customer accounts and transactions;
• detect and prevent fraud;
• investigate suspicious or unauthorized activity;
• maintain the security of our Services; and
• protect SMYLUME and our customers.
Communicating With You
We may use your information to:
• respond to inquiries;
• provide customer service;
• communicate regarding orders or deliveries;
• provide information relating to refunds or returns; and
• maintain our relationship with you.
Legal and Compliance Purposes
We may use personal information where reasonably necessary to:
• comply with applicable laws and regulations;
• respond to lawful requests from authorities;
• comply with legal proceedings;
• protect our legal rights;
• enforce our Terms of Service and policies; and
• investigate possible violations or fraudulent activity.
How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services.
This may include:
• Shopify, which provides our ecommerce platform.
• Payment service providers used to securely process payments.
• Delivery and logistics service providers used to deliver orders.
• Technology service providers supporting website functionality, analytics, hosting, security, communications and customer support.
• Marketing and advertising service providers, where permitted by law.
• Professional advisers and authorities where reasonably necessary for legal, regulatory, accounting, security or compliance purposes.
We may also disclose information:
• when you request or consent to the disclosure;
• where necessary to complete a transaction or deliver an order;
• where required by applicable law;
• to protect our rights or the rights of customers or others; or
• in connection with a merger, sale, acquisition, restructuring or other business transaction.
We do not disclose personal information simply for unrelated purposes.
Relationship With Shopify
Our ecommerce store is hosted by Shopify.
Shopify collects and processes certain personal information in connection with your access to and use of the Services in order to provide and improve its ecommerce technology and services.
Information submitted through our website may therefore be transmitted to Shopify and its authorized service providers.
Shopify may process information in countries outside the country in which you reside.
In some circumstances, Shopify may independently determine how certain information is processed and may be responsible for responding to privacy requests relating to that processing.
You can learn more through Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites and Links
Our Services may contain links to websites or platforms operated by third parties.
If you visit a third-party website, its own privacy policy and terms will apply.
SMYLUME are not responsible for the privacy, security, content or operation of independent third-party websites or services.
The inclusion of a link does not necessarily mean that Smylume endorses or controls that third party.
Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to:
• operate the website;
• remember preferences;
• maintain shopping-cart functionality;
• analyze website usage;
• improve performance;
• support security;
• understand customer interactions; and
• support marketing or advertising where permitted.
Some cookies are required for essential website functionality.
Where required by applicable law, customers may be provided with options to manage non-essential cookies.
Children’s Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from children below the applicable age of majority without appropriate authorization.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.
Security
We use reasonable administrative, technical and organizational safeguards intended to protect personal information.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
You should avoid sending highly sensitive or confidential information through unsecured communication channels.
Retention of Personal Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on factors including:
• order and transaction requirements;
• customer-service requirements;
• account management;
• fraud prevention;
• accounting and tax requirements;
• legal obligations;
• dispute resolution; and
• enforcement of agreements and policies.
When personal information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable law.
Your Rights and Choices
Depending on where you live and the laws that apply to you, you may have certain rights relating to your personal information.
These may include:
Right to Access
You may have the right to request access to personal information we hold about you.
Right to Correction
You may have the right to request correction of inaccurate personal information.
Right to Deletion
You may have the right to request deletion of certain personal information, subject to legal and operational requirements.
Right to Data Portability
Where applicable, you may have the right to receive certain personal information in a portable format.
Right to Object or Restrict Processing
Depending on applicable law, you may have the right to object to or request restrictions on certain processing activities.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time.
Withdrawal does not affect processing that was lawful before consent was withdrawn.
Marketing Preferences
You may opt out of promotional emails at any time using the unsubscribe link included in our marketing emails.
We may still send communications relating to orders, payments, security, deliveries, refunds or customer service.
Targeted Advertising and Privacy Choices
Depending on where you live, you may have rights relating to targeted advertising or certain forms of data sharing.
Where applicable, privacy controls may be made available through our Site or through Shopify.
Applicable privacy choices will be handled in accordance with relevant law.
Exercising Your Rights
You may contact us using the details provided below to request the exercise of privacy rights available to you.
We may need to verify your identity before processing certain requests.
Where permitted by law, an authorized representative may submit a request on your behalf.
We will respond to valid requests within the timeframe required by applicable law.
We will not unlawfully discriminate against you for exercising privacy rights.
Complaints
If you have concerns about how your personal information is handled, please contact us using the details below.
We will review privacy-related complaints and attempt to resolve them appropriately.
Depending on where you live, you may also have the right to contact an appropriate privacy or data-protection authority.
International Transfers
Some technology and service providers used by Smylume may process or store personal information outside the country in which you live.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
Where applicable, recognized transfer mechanisms may be used to protect personal information transferred between jurisdictions.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
• our business operations;
• our Services;
• technology;
• privacy practices;
• service providers;
• legal requirements; or
• regulatory requirements.
When this Privacy Policy is updated, we will revise the “Last updated” date above and provide additional notice where required by applicable law.
Contact
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise privacy rights available to you, please contact:
SMYLUME
Email: smylume@gmail.com
For the purposes of applicable data protection laws, SMYLUME is the entity responsible for personal information processed in connection with Smylume.